Pediatrics & YHEP Frequently Asked Questions

Philadelphia FIGHT’s Division of Pediatric and Young Adult Medicine consists of two distinct programs, our YHEP Health Center and our Pediatric and Adolescent Health Center. We hope these Frequently Asked Questions will help you to learn more about what we do!

Getting to us

Yes! We would love to see you!

You can make an appointment with Pediatrics by calling (215-525-8600) or by booking online at www.fight.org/pediatrics/schedule

You can make an appointment with the YHEP Health Center by calling (215-344-1632) or by booking online at www.fight.org/yhep/schedule.

The pediatrics office is open on the 2nd Saturday of the month. We are also available 24/7 via telephone for patients who are sick. 

The YHEP Health Center does not have weekend hours at this time.

Of course! Please call Pediatrics at (215-525-8600) or YHEP at (215-344-1632) or schedule a tour online at www.fight.org/pediatrics/schedule. If you prefer you can also email us at pediatrics@fight.org or yhep@fight.org

Yes, we offer walk in visits from 9-10:30 am and 1-3 pm Monday through Friday. Walk-ins are reserved for established patients with urgent issues. If you have covid symptoms (like cough, fever or sore throat) we prefer that you call us first.

We are located in Center City, on the 5th floor of 1207 Chestnut St, Philadelphia, PA 19107, near the corner of 12th Street and Chestnut Street. We are easily accessible via the Broad Street Line (City Hall stop) and the Market Frankford Line (13th Street stop). Just about any bus that travels near City Hall or comes downtown will get you to our practice. Use Google maps to find out how to get to us using public transportation. If you would choose to drive here we recommend leaving plenty of time in case of traffic or parking issues.

 

ParkMobile App LogoIf you plan to park we recommend using the PARKMOBILE app, which allows you to pay the meter remotely using your smartphone.

 

Spot Hero LogoThere are many parking lots in the area, but they can get quite expensive. If you plan to park in a lot you should consider using the SPOTHERO app, which allows you to find the cheapest parking lots in the area during the time of your appointment.

 

 

Newborns should be seen within 3-5 days of being born. We want to see you even sooner if the baby was born at home, if you are breastfeeding/chestfeeding, and if you do not have a home visit scheduled.

Our hours are:

  • Monday, Wednesday, Tuesday, Thursday and Friday 9am – 5pm. 
  • Pediatrics is also open one weekend per month on the second Saturday, from 10am – 2pm. 

We are on-call 24/7, on weekends, holidays and evenings to answer urgent questions. Just call Pediatrics at (215-525-8600) or YHEP at (215-344-1632).

We will see any patient with any insurance plan. We also see patients who do not have insurance. Patients without insurance are placed on a sliding scale (which means that we may charge a fee depending on your income and family size). We can also help you apply for insurance through our case management team.

Bring your ID, your insurance card (if you have one), your vaccine records, any forms that you would like us to complete, and a list of questions that you have for our medical providers. For patients who are uninsured we also need proof of your income (such as a pay stub or tax form) so that we can put you on the appropriate sliding fee scale.

Foster parents and case workers who accompany minors (less than 18 yrs old) should bring documentation indicating that they are allowed to accompany and make medical decisions on behalf of the patient.

Yes! We are a designated Federally Qualified Health Center (FQHC). This distinction allows us to see children, adolescents and young adults regardless of insurance status.

What it’s like at FIGHT Pediatrics and YHEP?

Yes! In fact, we will try our very best to complete your forms on the same day as your visit!

Yes! We have a dentist embedded within our Pediatric and YHEP Health Centers. In many cases we can schedule your medical and dental visit on the same day!

FIGHT Family Dentistry

Yes, we have skilled medical assistants who are trained to draw blood. With the exception of some very small babies, we can almost always do your blood work right here in the office.  We try to order blood work when only necessary, to minimize any discomfort for our patients.

Yes, we assess the developmental abilities of all young children during well child visits and refer to Early Intervention, School-based services, or community-based services as appropriate.

We do not perform Xrays, but we do perform EKG’s when appropriate.

Yes! Dr. Lisa Knoflicek is our onsite international board certified lactation consultant. Not only can she provide breastfeeding support and advice but you can continue to keep her as your child’s ongoing pediatrician. In addition, we work hard to get newborns into our clinic as quickly as possible (within 2-3 days from hospital discharge) so that we can support you through any breastfeeding difficulties or questions that you may have. We also allow new parents to continue to use our rooms to breastfeed the baby after the visit is over. We also recognize some parents just cannot or will not breastfeed, and those parents deserve our support as well. We will support you no matter how you decide to feed your baby. This is a no-guilt zone!

We have access to many languages through telephonic and video interpreter services. We also have several Spanish-speaking staff members.

This will vary based on the reason for the visit, but generally speaking we will ask very focused questions and perform a physical exam to identify the reason for your illness. If you need lab work or medications we will order them. We will of course answer all questions that you have. Know that after the visit you are able to call us 24/7 if issues get worse (Pediatrics at 215-525-8600 or YHEP at 215-344-1632).

We recommend seeing children at the following ages:

  • 3 days old
  • 7 days old
  • 2 weeks old
  • 1 month old
  • 2 months old
  • 4 months old
  • 6 months old
  • 9 months old
  • 12 months old
  • 15 months old
  • 18 months old
  • 24 months old
  • 30 months old
  • 36 months old
  • 4 years old
  • (Then once a year from age 4 to age 18)

After registration we’ll check your weight and height. For children, depending on age we may also check the head size, vision and hearing. Next we’ll ask you to share your questions and concerns with us so that we can focus the visit on those specific issues. We’ll perform a full physical exam and perform any necessary blood tests (like anemia and lead testing for young children, and STI screening for older teens and young adults). We also check for developmental and behavior problems (like speech delay, autism, depression, anxiety and ADHD). In addition we screen for social issues that may be causing stress for your family (like housing problems or running out of food). Lastly, we will review your vaccine records and offer catch up vaccines for those who are due.

All of our staff members wear masks in the office, we ask all patients to do the same. We do our very best to minimize your time in our waiting rooms. We ask patients with covid symptoms to call us prior to coming into the office, so that we can minimize potential exposures. Staff members who are positive for covid are excused from in-office work until they are cleared to return, in accordance with CDC recommendations.

We recommend seeing patients at the following ages:

  • 3 days old
  • 7 days old
  • 2 weeks old
  • 1 month old
  • 2 months old
  • 4 months old
  • 6 months old
  • 9 months old
  • 12 months old
  • 15 months old
  • 18 months old
  • 24 months old
  • 30 months old
  • 36 months old
  • 4 years old
  • (Then once a year from age 4 to age 25)

We offer the full complement of standard, recommended vaccines for children and young adults, including the covid vaccine and the flu vaccine. If you plan to travel internationally there are some vaccines that you may need but that we do not carry, such as the Yellow Fever vaccine, the Typhoid Fever vaccine, or the Japanese Encephalitis vaccine. Those specific vaccines you’d need to get from an official travel clinic.

Yes. Although we recommend that all patients be fully vaccinated in accordance with the American Academy of Pediatrics’ schedule, we also recognize that parents have a legal right to refuse to vaccinate for religious, medical or strong personal convictions. We will not shame or “kick out” families who have made these decisions, and we will never be confrontational about the issue. However we do ask that you be open to having conversations about this subject. We will recommend catch-up vaccines at every visit and will work with you to ensure that your child is as safe as possible.

Beyond the Visit

Absolutely! Call us at Pediatrics (215-525-8600) or YHEP at (215-344-1632). You will hear a long message! Afterwards you will be connected with a nurse who will either answer your questions or connect you with one of our on-call providers. This service is available 24 hours/day.

Yes we have a patient portal. You can schedule appointments, access lab results, request refills, view medical records, and send messages directly to your provider. You can learn more here.

We prefer that you use the patient portal which you can access here. That is the most secure and direct way to contact your medical provider electronically. However, you can also send non-urgent questions to pediatrics@fight.org or yhep@fight.org. If you have an urgent issue please call us, 24/7,  at Pediatrics at (215-525-8600) or YHEP at (215-344-1632).

The best way to get in contact with us is by calling our front desk at Pediatrics at  (215-525-8600) or YHEP at (215-344-1632) You can also use the patient portal or email with non-urgent issues, pediatrics@fight.org or yhep@fight.org.

We have an emphasis on social justice. We aim to repair some of the damage done by a health care system that has been unkind to marginalized communities, such as those who are poor, uninsured, under-insured, Black, Brown, and LGBTQ+ identifying. We treat our patients with kindness and respect, as this is the foundation for a therapeutic relationship.  We are committed to serving all children, adolescents, and young adults, regardless of income or insurance status.

Common questions about who we see

We will see any patient, regardless of ability to pay. Patients without insurance are placed on a sliding fee scale and are asked to make payments based on their income level. Our sliding fee scale is very generous and it should never keep patients away from seeking the care that they deserve. 

We see children from birth through age 18 at Pediatrics clinic. We see teens and young adults ages 13-24 at our YHEP Health Center.

Yes, we have skilled providers who can manage the complex medical needs of most patients. There are some medical needs that are so significant that collaboration with a sub-specialist is required. If you have questions whether or not we’d be a good fit for you or your child’s specific needs please feel free to email our practice manager at pediatrics@fight.org (for the pediatrics clinic) or yhep@fight.org (for the YHEP Health Center).

We are not pediatric HIV specialists so we recommend that children with HIV be seen at St. Christopher’s Hospital for Children, Nemours Dupont Children’s Hospital, or CHOP (Children’s Hospital of Philadelphia) as these sites have established pediatric HIV programs.  We are able to see children living with HIV if they are co-managed by an HIV specialist. For several decades, Philadelphia FIGHT has been (and continues to be) at the forefront of HIV prevention and treatment. In recent years Philadelphia FIGHT has expanded its scope to provide internal medicine, dental, and pediatric services for any patient, regardless of HIV status.

Yes, patients with mild/moderate behavioral health needs that require medication can usually be managed in our office.  However, we strongly encourage all patients with moderate/severe impairments to receive additional services, such as therapy, psychiatry  and school accommodations.

Yes! The medical setting can be challenging for patients with autism, especially young children. Please let us know ahead of time what you think we can do to make your visit experience most comfortable. For example, if there are any particular likes or dislikes that you or your child have.

Yes, we offer robust family planning and sexual health services through our collaboration with the YHEP Health Center. Call the YHEP Health Center for an appointment at: 215-344-1632. We also have walk-in hours, which you can find at www.fight.org/yhep.

Yes! We work very hard to make sure our clinics are welcoming and affirming to all. We do this with our hiring decisions, our policies and protocols, and our physical space. We want you to feel embraced by our clinics. Our staff undergoes initial and ongoing training on the needs of the LGBTQ+ community. If you or your child have a chosen name and pronouns we will respect and use them. We offer trauma-informed gender-affirming hormone therapy for adolescents and young adults in our YHEP Health Center. We are also able to prescribe puberty blockers for younger adolescents, however, at the moment most younger children are best served by the Gender Clinic at CHOP.

Jen Wright

In The Spotlight

Jen Wright

Jen Wright is the Administrative Director of the Community COVID-19 Testing and Vaccination Team. Under their leadership, the team has tested over 16,000 people and supplied more than 4000 vaccines throughout Philadelphia.

Learn More about Jen Wrightabout Jen Wright

Dr. Jeffery Eugene

Dr JJeffery Eugene

Jeffrey is a pediatrician and adolescent medicine specialist. His clinical expertise is in adolescent and young adult primary care, gender affirming medical care, sexual and reproductive health, medical care for youth living with HIV, and eating disorders.


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