Coronavirus (COVID-19) FAQ

We know that this can be a scary time for families. We hope that this information on Coronavirus (COVID-19) will clarify concerns that you may have for your children. If you have ANY questions please do not hesitate to call us (215-525-8600), email us (, or message us through the patient portal.

See more on Coronavirus (COVID-19) en español

Getting a COVID-19 test is the only way to confirm whether or not you have COVID-19. You may need a COVID-19 test if:

  • You have symptoms of COVID-19
  • Someone you live with, or who you have spent time with, has tested positive for COVID-19, and/or has COVID-19 symptoms
  • You need a negative test result to return to work or school, or to travel
  • It’s been a while since you’ve had a COVID-19 test, or you have never had a COVID-19 test
  • You want to know your COVID-19 status, for any reason

The most common symptoms of COVID-19 are:

  • Cough
  • Fever
  • Difficulty breathing
  • Chills
  • Headache
  • Sore throat
  • Muscle pain
  • Loss of taste/smell

These symptoms may vary; some people experience no symptoms at all.

This calendar shows where we are currently scheduled to test for COVID this month. We add sites regularly, and times may shift, so check this page each time you’re looking for a test.

This map will help you find the FIGHT testing site nearest to your home. Once you find the site where you would like to be tested, find our next testing date using the calendar above.

We add sites regularly, and times may shift, so check this page each time you’re looking for a test.

Coronavirus (COVID 19) is a new infection and it is very contagious. Children and young adults don’t usually get too sick, but elderly people and people with severe medical conditions can get very sick.  Currently we do not have a vaccine for this infection.  In most people the infection will go away on its own without treatment. Call us at 215-525-8600 or email us at if you would like more information. 

At Philadelphia FIGHT’s COVID-19 Community Testing sites, you do not need to make an appointment to get a test. You also do not need insurance or ID, and you do not need to have COVID-19 symptoms. Our tests are free for anyone seeking a test, and we test adults and children over one year.

You can expect your visit to go like this:

  1. When you arrive at the testing location, look for our signage to find where we’re testing.
  2. You will be greeted by a friendly staff member or volunteer. You will either go directly to our registration tables, or you will be asked to wait in a short line.
  3. Our staff at the registration table may will ask for some basic information, including your name, birthdate, and the best way to contact you. When you are finished, you will be directed to our testing tent for your test.
  4. Your tester, a nurse or specially trained volunteer or staff member, will explain the test to you, and will show you the test swab.
  5. To get a COVID-19 test, you will tilt your head back, and pull your mask below your nose, still covering your mouth.
  6. The tester will insert the swab about one inch into your nostril. The tester will move the swab in a circle three times, and leave it there for 10 seconds. Then, they will repeat this process on the other side. The test may be uncomfortable, but should not be painful.
  7. Your test will be processed in a lab. In 3 to 6 days, a FIGHT staff member will contact you with your results. If you are positive, FIGHT can help you find a safe place to quarantine, answer questions, or help you find a doctor.

Testing image

No. You should be careful, but you should not panic. COVID-19 is generally very mild in children and in healthy young adults, but it can really dangerous for the elderly or for those with serious medical conditions (like serious heart or lung disease or a weak immune system).  If you would like to speak with one of our providers about your specific concerns please call us at 215-525-8600 or email us at 

Your COVID-19 test results are kept confidential. However, please note that if you are positive for COVID-19, we will have to inform the Philadelphia Dept. of Public Health, and you will be contacted for contact tracing. Contact tracing is the most important tool we have to stop the spread of COVID-19, so please answer the call from a City of Philadelphia contact tracer!

Case investigators and contact tracers will never:

  • Release information collected from COVID-19 tests or by our contact tracing staff to any law enforcement agencies, including ICE.
  • Ask about your immigration status.
  • Tell a contact who gave us their contact information.
  • Ask for Social Security numbers, credit card numbers, or bank account numbers.

A health department contact tracer will:

  • Call from (215) 218-XXXX.
  • Text from (833) XXX-XXXX or (855) XXX-XXXX.
  • Offer to have you call us back using the number on the City’s website (215) 685-5488.
  • Only send email messages from a or address.

Learn more about contact tracing.

COVID-19 is spread when small droplets of fluid from the mouth, nose, or eyes of a sick person comes in contact with the mouth, nose or eyes of another person. The infection can spread very easily when one person coughs or sneezes into the air without covering their mouth. The infection can also spread by objects.  For example, if a sick person touches their mouth and then a door knob, they have just put droplets of fluid onto the door knob. Then when another person touches that doorknob they can also get sick. Even if you don’t feel sick you could spread the infection to another person, so please be sure to cover your mouth when coughing.  

If you have lost or did not receive your instructions for accessing your test results through Quest’s MyQuest portal, click this link and download your PDF.

The link for the MyQuest portal is

If you have any other questions about your results, please call us at 267-436-3126 or email us at, and your question will be answered within one business day.

The only way to get rid of this virus is for all of us to work together. That means that we all need stay in our homes and stay at least 6 feet away from others. Avoid large crowds, and definitely avoid other people who are sick. Wash your hands frequently, especially after touching door knobs or riding public transportation.  Please call us at 215-525-8600 or email us at for more information about how to avoid getting sick. 

Please review all our Frequently Asked Questions, below. If your question is not addressed or you need further detail, please call us at 267-436-3126 or email us at, and your question will be answered within one business day.

The most common symptoms are fever, cough, and shortness of breath. Usually these symptoms are very mild. Sometimes children can also have vomiting or diarrhea. Some children can be infected and not even know it!

Visit any of these websites to learn more:

We still don’t have enough supplies to test every child who is sick. However, most children do not need to be tested. To determine if your child is eligible to be tested please call us at 215-525-8600. 

Call us (215-525-8600) or go to the emergency room immediately if your child is having breathing difficulty or if they are unable to drink enough fluids, or if they look very weak. 

If you need a letter, please mention this when you are registering to take your test. If you have taken your test and realized that you haven’t mentioned this to us, simply call us at 267-436-3126 or email us at

It’s been longer than a week, and I haven’t received my test result. What should I do?

If it’s been 7 days or more and you have not received your test result, please call us at 267-436-3126 or email us at, and your question will be answered within one business day.

Most of the time no treatment is necessary. You can try Tylenol for fevers, give lots of fluid, rest, and avoid other people (so that you don’t get them sick). Children who are very sick will need to go to the emergency department. 

If your test result was inconclusive, the sample we took for your test could not be processed by our lab. This means that you will need to take another test for COVID-19, particularly if you are showing symptoms for COVID-19. Please check above for dates and locations where you can get tested, or contact us with any questions.

Symptoms can last for a week, but you can still spread the infection to other people for up to 14 days!

FIGHT has staff fluent in English and in Spanish. And, with the help of a language translation service, we are able to offer testing in a variety of additional languages.

Your child can return to school or daycare after 14 days. 

If you know you have been exposed to someone who has had COVID-19, regardless of whether or not they had COVID-19 symptoms, you should:

  1. Get a COVID-19 test as soon as possible.
  2. You should stay in quarantine, meaning that you stay home for 14 days since your last contact with someone who has COVID-19. Stay away from other people as much as possible.
  3. Watch for symptoms like fever, cough, shortness of breath, and new loss of taste or sense of smell.

“Exposed” means that you were with someone who has COVID-19 symptoms or who has tested positive for COVID-19, within 6 feet, and for more than 15 minutes.

You can find more information on the website for the Philadelphia Dept. of Public Health

The best way to protect others in your home is to avoid them if possible. Wash your hands as many times as you can. Cough into your arm (not your hands!). 

Please call us at 267-436-3126 or email us at and we will help you find a safe place to quarantine.

YES! We are here to support you, but please call us before coming in as we are not taking walk-in patients. In order to keep you safe we have cancelled all non-urgent appointments (this is so that your child doesn’t accidentally get sick from another child). We are also doing most of our work on the telephone and by video-chat. We are encouraging most sick children to stay home. We are regularly cleaning our space and we wear proper protective equipment to keep our staff safe. All of this is being done to make sure that you, your children, and our staff remain healthy.  

The World Health Organization has an excellent website: 

Call us! 215-525-8600 or email us at or contact us through your patient portal!

COVID-19 stop the spread of germs
COVID-19 stop the spread of germs

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