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Frequently Asked Questions

Yes. We try to see all new patients within 1 week of contacting us. 


Yes, if you have a medical urgency please call 215-790-1788 to reach our on call provider.  If you are have a medical emergency please call 911. 

Yes.  We have a dental services department who would be happy to see you.  There number is 215-525-3046. 

Yes. You can getting labs during your scheduled visit or during our lab walk in hours of 9-11:30 am and 1:30-3:30 pm. 

Yes but you will need to give the office 72 hours to complete.

You can email through your patient portal if you have an account.  If not please call the office.  

Yes but only if you are an established patient of our health center.

 We are able to do EKGs and fibroscans (a type of liver ultrasound) on-site.  For all other imaging we can assist in referring you. 

Yes. We are currently undergoing some changes but this should be up and running soon. You will find a link on FIGHT’s website. 

Yes, we have a full case management team who can assist with benefits, housing, food access, substance abuse treatment and much, much more. 

We do provide basic gynecological services such as pap smears and reproductive health counseling.  We work closely with local OBs if pregnancy care is needed. 

Yes we offer individual and group therapy.  We also offer substance abuse treatment. 

Yes, every day from 9 to 11 and 1 to 3.  We also offer same day sick visits if you call ahead. This will likely decrease your wait time. 

Yes we have staff who speak French, Spanish and Arabic.  We also are able to use a language line for patients of any language. 

Within 1 to 2 days.  When you call please let the receptionist know that you are newly diagnosed.   

Yes, if you don’t have insurance or have lost your insurance please come in for a visit.  Not only can we assist you in getting insurance but we will make sure you have access to medications and laboratory services.  

We see adults 18 or older. 

Monday through Friday 9 to 5 with evening hours on Tuesday.
Do you offer walk in visits? Yes, every day from 9 to 11 and 1 to 3. We also offer same day sick visits if you call ahead. This will likely decrease your wait time.

You will get your urgent need taken care of and be scheduled with your medical provider for routine follow up.

You can call your pharmacy and ask them to send an electronic refill request.  If you have any problems you can also call our office and ask to speak with our pharmacy department.

All insurances. 

You can email through the patient portal or call the office.

We suggest bringing your ID, insurance card, and proof of income. 

Our team offers compassionate, culturally competent, integrated, patient-centered medical care, and social services to people living with HIV. We see patients from all walks of life and our team of dedicated providers works to address the unique needs of each individual. Our goal is to provide comprehensive care to all patients in a “one-stop-shop: setting.  Inclusivity and respect for the dignity of our patients is at the center of all that we do here at FIGHT. 

Yes we see people who are underinsured and uninsured and will not deny any services if you are unable to pay.