Client Services

Many people with HIV are eligible for government programs and other social services that can make their lives easier. Our case management services will help you determine if you are eligible for income services — social security income or social security disability — housing services, food, assistance with heating or electric bills, and health care including Medicare, Medicaid, and PA HealthChoices. We will help you apply for these services and advocate for you if needed. In addition, our Case Managers will help you gain access to substance abuse, mental health, support groups, and educational programs. At this time, we are able to serve only patients at the Jonathan Lax Treatment Center with our case management services. To access Case Management services please call 215-790-1788.

Case Management

Many people with HIV are eligible for government programs and other social services that can make their lives easier. Our case management staff will help you determine if you are eligible for income services — social security income or social security disability — housing services, food, assistance with heating or electric bills, and health care including Medicare, Medicaid, and SPBP (the Special Pharmaceutical Benefits Program).

We will help you apply for these services and advocate for you if needed. In addition, our Case Managers will help you gain access to substance abuse services, mental health treatment, support groups, and educational programs. At this time, we are able to serve only patients at the Jonathan Lax Treatment Center with our case management services.

To access Case Management services, please call 215-985-4448 to schedule an intake.

Care Outreach

Care Outreach services are designed to help those experiencing difficulty in accessing care overcome the challenges that confront them, so that they are able to take care of their health. Care Outreach staff is available to contact clients who have been unable to keep appointments, accompany clients to emergency rooms, specialist visits, mental health visits, or substance abuse visits when the clients need the extra support. Care Outreach workers make home visits when needed.

Clients who give us permission in advance to contact them will find that our goal is to make sure that no one is left out of care because life challenges seem to difficult to overcome. When that happens, our staff is there to help.

Care Outreach also has a special emphasis on prison outreach. Those leaving the Philadelphia county jails often face especially complicated challenges in accessing health care.

To access our outreach workers please call 215-985-4448.