Medical Receptionist – Pediatric & Adolescent Medicine

Opportunity Type: Jobs

FIGHT Program: Pediatric and Adolescent Health Center

Reports to: Practice Coordinator

We are seeking a passionate and motivated Medical Receptionist to work within Philadelphia FIGHT’s Pediatric and Adolescent (YHEP) Health Center. While the medical receptionist will spend some time in the pediatrics clinic (ages 0-13 years old), most of their time will be spent in our adolescent clinic, which is known as YHEP (Youth Health Empowerment Project), which cares for youth ages 13-24. This is a full-time position.

Philadelphia FIGHT, initially founded in 1990 as a comprehensive AIDS service organization, is now a Federally Qualified Health Center with four clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status.

The YHEP Health Center offers a holistic and trauma-informed approach to primary care for adolescents and young adults (ages 13-24) that aims to be welcoming and affirming for all patients and staff members. Our team-centered approach is essential to addressing the social determinants of health impacting our community, and includes access to integrated behavioral health services, coordinated PrEP (Pre-Exposure Prophylaxis for HIV) services, a community health worker, case management, and a benefits coordinator. While open to all, the YHEP Health Center’s mission is to reduce health disparities for particularly vulnerable populations.  The YHEP Health Center will be co-located with Philadelphia FIGHT’s new Pediatrics clinic, opening in February of 2018. Because of this, some staff members will be shared between the practices as a means to maximize staffing depth.

The patients and staff at Philadelphia FIGHT are diverse, representing a broad spectrum of race, religion, gender identity, sexual orientation, HIV status, and physical ability. As such, it is imperative that candidates demonstrate sensitivity to the needs of various populations. The ideal candidate is professional, innovative, emotionally intelligent, intellectually curious, hard-working, reliable, computer savvy and open to new ideas. This person will take a trauma-informed, patient-centered approach to dealing with youth and their families.


M 10 am - 7 pm, T-Th 10am – 6 pm, F 9 – 4pm (with some limited flexibility)

Tasks and Responsibilities

Medical Reception (Primary Role)

  1. Greet patients and visitors
  2. Answer and triage phones calls
  3. Check-in patients which includes:
    1. Collecting paperwork
    2. Updating demographic information
    3. Verifying insurance
    4. Verifying pharmacy of preference
    5. Collecting payment
  4. Schedule, change, and cancel patient appointments using electronic practice management program.
  5. Scan medical records in to the electronic medical record system.
  6. Manage waiting room by ensuring that all patients are processed appropriately.
  7. Generate referrals and prior authorizations to outside medical providers and insurers
  8. Confirm next day appointments
  9. Pre-certify insurance for the next week’s appointments

Other duties

  1. Attend all required staff meetings (once weekly) and participate in daily huddles
  2. Communicate with team members in a professional and respectful manner.
  3. Work in compliance with all medical policies.
  4. Work in compliance with standards such as VFC, OSHA, HIPPA, HRSA, CLIA and funding body regulations.
  5. Demonstrate commitment to clinical care and confidentiality.
  6. Report all concerns, in a professional manner, to the practice coordinator and/or medical director.
  7. Contribute to the practice’s process and quality improvement goals
  8. Demonstrate professionalism in all interactions with patients and co-workers.


Educational Background:  

High School diploma or equivalent


Within 30 days of hire, complete training in Blood borne pathogens, Post exposure prophylaxis, CLIA, and HIPAA regulations.


General knowledge base in science, medicine, and the running of a medical clinic.  Demonstrate the ability to understand the overall purpose of clinical care and importance of support staff.


Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in a multi-task environment.  Needs to have attention to detail, dependability, listening and communication skills, and flexibility.  Must have cultural competency.  Needs to be competent in the use of Electronic Medical Record Systems. Experience and desire to work with a diverse population of youth is required; experience and desire to work with LGBTQ youth is preferred.

Physical Demands: 

  • Ability to continuously stand, walk or sit.
  • Ability to bend, climb stairs frequently.
  • Ability to lift up to 10 pounds infrequently.
  • Ability to squat occasionally.


Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis.

Competitive salary and employee benefits

FIGHT is an EEO, Affirmative Action, LGBTQ, and people living with HIV/AIDS and protected veterans institution

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Dr. Mario Cruz

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Dr. Cruz is a board certified pediatrician who joins Philadelphia FIGHT as the Medical Director for our Pediatrics and Adolescent Health Center. He completed his undergraduate training in Biology and Psychology from Union College, his medical school training at Albany Medical College, his residency training at St. Christopher’s Hospital for Children, and his Chief Residency at the Albert Einstein Medical Center